The player from Italy has her Elabet account blocked since registration with a €500 balance and faces continuous requests for documents that have not led to unblocking her account. She consistently provides new photos and documents, but they are repeatedly refused.
Elabet Casino - Player's account remains closed and unresponsive.
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Current status
Waiting for player to reply
6d 23h 34m 59s
Elabet Casino
Safety Index 8.2 HighCase summary
Discussion
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1 week ago
Translation
A few months ago, my Elabet account was blocked immediately after registering with a balance of €500. From there, the longest process began, with endless requests for documents, which they still ask for today. I've always provided new photos and documents as needed, but for one reason or another, they've consistently refused and asked for more. The site has no intention of unblocking my gaming account.
Automatic translation:
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1 week ago
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1 week ago
Dear Wabisabi79,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Was €500 the full balance that remained on your account before it was blocked?
- Did the casino communicate the reason for blocking your account?
- Could you please clarify approximately when your account was blocked?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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1 week ago
TranslationThey weren't winnings, but simply the deposit I played through once and attempted to withdraw, which I played through again at the casino. I signed up with their welcome promotion at the casino and didn't even claim the bonus. I wasn't informed of the block, but was simply asked for endless documents for withdrawals, which I promptly sent each time. The account has been blocked since September 4, 2025.
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25 minutes ago
Dear seleniamicco,
Could you please clarify whether you are still currently in communication with the casino regarding the verification and the return of your funds?
- When was the last time the casino contacted you or requested an additional document?
- Are you still actively submitting the requested documents, or did the communication with the casino stop at some point?
- If possible, please forward or attach your most recent communication with the casino regarding the verification or your €500 balance.
Thank you,
Karla M.
