The player from Greece reported that his account was closed immediately after he made a deposit, resulting in the loss of his funds. The Complaints Team attempted to investigate the issue by requesting additional information and communications from the player. However, due to a lack of response from the player, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.
ElaBet Casino GR - Player’s account has been closed after deposit.
Closed
Our verdict
Player stopped responding
Amount: €20
ElaBet Casino GR
Safety Index:HighCase summary
Discussion
Public
Public
1 month ago
Translation
As soon as I made a deposit, they closed my account and I lost the money.
Automatic translation:
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear charisios,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Was this your very first deposit at this casino?
- How long have you been a player at this casino?
- Did you pass the verification before you lost access to the account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Public
Public
1 month ago
Translation
First deposit without verification is a scam!!!
Automatic translation:
Public
Public
1 month ago
Dear charisios,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
Public
Public
3 weeks ago
Dear charisios,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
