EGB Casino - Player’s withdrawal request is delayed and unresolved.

Hello,

I am filing a formal complaint regarding a long-term unresolved withdrawal issue on EGB.

On October 14, 2025, I requested a withdrawal of 1500 USD via P2P (Revolut).

From that date until February 27, 2026, I received only 45 USD.

The remaining amount has not been paid.

During this more than 6-month period, I contacted EGB support over 100 times via email and Telegram.

Each time, I received the same generic response:

"Your request has been forwarded to the finance department. We apologize for the delay. Please wait."

No clear explanation, deadline, or solution was ever provided.

After waiting more than six months without resolution, I was forced to cancel the withdrawal request.

Currently, I have requested a new withdrawal of 2202 USD, but based on my previous experience, I have serious concerns that these funds will also not be paid.

This extremely long delay, lack of transparency, and repeated empty promises strongly indicate intentional withholding of player funds.

I respectfully request your assistance in resolving this matter and ensuring full payment of my balance.

I can provide all necessary evidence, including screenshots of transaction history, withdrawal requests, and my full correspondence with EGB support.

Account username: ****

Registered email: [removed by Casino.Guru admin]

Kind regards.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past, other than the 45 USD withdrawn?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas