EGB Casino - Player’s unable to withdraw their winnings.

I deposited 50$ in the casino and I bet on esports.I place total 3 bets and I won them and my balance became around 268$ and then I decided to withdraw and I made withdraw of 100$.

Then I received a mail saying

‘’We’re sorry but your cashout has been denied.

The reason is:Account verification required.’’

Then I sent them my ID proof, bank statement as address proof and a photo of me holding a paper with written date and EGB with my ID card in my hand on the date of 29 Aug 2026.

After this they replied me same day asking a small video recording of mobile screen logging into my crypto wallet.

I sent the the video too on same day.

After it I wait 2 days but didnt hear anything from them and from that day till now I didnt received any reply from them and I am not able to withdraw my funds.

The withdraw section is disabled and the Deposits are working fine still.

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Dear Mayank6474,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced with the verification and withdrawal process.

Could you please confirm:

• Were your winnings returned to the casino balance after the withdrawal request was canceled?
• Did the casino acknowledge receiving the wallet video or indicate whether any further verification was required?
• Have you received any response from the casino since submitting this complaint?
• Did you accumulate your winnings with or without an active bonus?

Please be aware that we have received multiple complaints concerning this casino, and it currently follows a No Reaction Policy toward our attempts to mediate disputes. Nevertheless, I hope the casino will complete your verification and restore your withdrawal option.

Thank you in advance for your reply.

Best regards,

Kristina