The player from Croatia was disputing a non-payment and arbitrary account block by CBC Group LTD after submitting a cryptocurrency withdrawal request for 2,937 EUR on August 6, 2026. His account was immediately blocked, preventing him from accessing the platform despite having a verified profile. We asked for clarification about the games played, whether he had contacted support, and whether any bonus was involved, but he did not respond. As a result, we were unable to investigate further and the complaint was closed for now due to lack of communication from him.
eBet Casino ZA - Player’s account has been closed without reason.
Closed
Our verdict
Player stopped responding
Amount: €2,937
eBet Casino ZA
Safety Index 6.3 Below averageCase summary
Discussion
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
