The player from Sweden had his account closed and was unable to access the remaining funds. The Complaints Team had attempted to gather more information by reaching out for clarification regarding the account closure and KYC verification but received no response. As a result, the investigation could not proceed, leading to the rejection of the complaint.
Dynabet Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 1,999 kr
Dynabet Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
Hi, they have closed my account and don't want me to play the money I have left.
Automatic translation:
Public
Public
9 months ago
Dear zija,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the reason why the casino closed your account? If you received any email after your account was closed, kindly forward it to me at [email protected], or post a screenshot here.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
What types of games did you play - e.g. slots, live casino games, sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
