The player from Peru deposited 27 USDT instead of the intended 28 USDT on August 19, 2025, and provided proof of the transaction to the casino. However, he did not receive a resolution or response to his emails regarding the issue. The complaint was marked as resolved as the player confirmed that the issue had been addressed satisfactorily. The Complaints Team facilitated communication between the player and the casino, leading to a resolution.
DuoBetz Casino - Player's issue with deposit is delayed.
Resolved
Our verdict
Case closed
Amount: 27 USD₮
DuoBetz Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
4 months ago
Translation
Hello, I hope you can help me with this problem.
On August 19, 2025, I made a deposit via USDT to this casino, the amount was 28 USDT, but by mistake I sent 27 USDT, I sent proof of the transaction to the casino, but to date they have not given me a possible solution, nor have they responded to my emails.
Thank you for your help.
Automatic translation:
Public
Public
4 months ago
Dear DiegoVB,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with DuoBetz Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Do I understand correctly that your deposit was not added to your casino balance?
- Have you previously made any successful deposits, please?
- Have you passed the KYC verification, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
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If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear DiegoVB,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
