Duffspin Casino - Player's withdrawal is delayed due to KYC issues.

I believe his site to be a scam my kyc keeps failing after sending multiple times

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Dear Anna1994uk,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Have you provided all the required documents in the requested format??

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina