Duffspin Casino - Player’s withdrawal has been delayed due to verification issues.

Very frustrated with casino. Have sent multiple documents bank statements , identification, proof of address.

verification process keeps being declined. All my documents are only online. I do not have paper copies. I have been trying for a week now to withdraw my winnings. Please help

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Duffspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas