Dudespin Casino - Withdrawal of player's winnings has been delayed.

I won $39k and I received one small withdrawal of $750 before a vip host moved me up to a level 3 player. I now have 3 pending withdrawals each of $1200 each. One from april 14th and one on april 16th and 17th.

i am in contact with a vip manager over email who assures me my withdrawals are in process. But the language they use is very much in line with what im seeing from other players. im seeing lots of negative reviews about this website and its causes concern as i have large balance id like to withdraw (within the limits they have set out)

I see your first advice is to wait 2 weeks before i make a complaint so please advise me on next steps casinoguru, youre my only hope!

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Dear NL29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks! I am going through kyc verification. I will update you once the 14 days has passed.

Dear NL29,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello karla,

They confirmed that they received all my documents and are still verifying them. I want to give them a couple more days before we escalate.

My total balance is now 45k and praying they will pay out these winnings. My vip host has mentioned she is closely watching the situation and has been in touch with me via email.

May i ask what you and your team engage these sites and how you help out in these situations? If its something you cant publicly post, please email me directly. Id love to learn more about your team!

really appreciate your follow up!!

Dear NL29, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear NL29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Karla,

I did sent you an email yesterday, please confirm you received it.

thank you

Dear NL29,

Thank you very much for your email and for keeping us updated regarding the situation with your withdrawals.

Based on your latest response, I understand that you currently do not wish to continue with the complaint process, as the casino has verified your KYC and has started processing your withdrawals. I also respect your request not to contact the casino at this stage.

Therefore, this complaint will now be rejected at your request. Please note that you are always welcome to reopen or submit a new complaint in the future should the casino stop processing your withdrawals or if any new issues arise.

Thank you for your cooperation, and I sincerely hope the remaining withdrawals will be processed smoothly.

Best regards,

Karla

Hi Neel,

Thank you very much for the update. I am glad to hear that your KYC has been completed and that the casino has already processed several withdrawals.

In this situation, I would personally recommend continuing the complaint here on the platform for the sake of transparency and documentation of the entire process. Please do not worry — we have highly professional complaint resolvers with extensive experience handling cases involving larger winnings and long-term withdrawal schedules.

At the same time, regarding the size of your balance, I would also suggest keeping the complaint resolver from Casino Guru involved for some time, at least until the casino demonstrates a consistent pattern of paying your withdrawals regularly. Unfortunately, we are not able to influence or dictate the exact withdrawal limits or the amount casinos choose to process per transaction, especially when these are tied to VIP levels or internal withdrawal policies.

However, as long as the casino continues paying the winnings periodically and according to their stated limits, this is generally viewed as a positive sign. Since your remaining balance is significant, maintaining an active communication channel and public record of the case may still be beneficial.

Please keep me updated regarding any further processed withdrawals or possible complications, and we will continue monitoring the situation with you.

Karla