Dudespin Casino - Player’s withdrawals are delayed at Dudespin Casino.

Hello Casino-Guru-Team,

I would like to file a complaint regarding delayed withdrawals at Dudespin Casino.

I submitted three withdrawal requests of €800 each on:

April 25th, 2026

April 26th, 2026

April 27th, 2026

As of today, all three withdrawals are still stuck in the status "Under Review".

Important details regarding my case:

• My account currently states that no verification is required.
• No additional KYC verification or documents have been requested by the casino at any point.
• All winnings were obtained without using any bonus or promotional offer.
• According to the casino’s terms and conditions, withdrawals should normally be processed within 3 business days.
• In an earlier email, a VIP manager informed me that withdrawals may take up to 5 business days.
• Despite this, my withdrawals have now been pending for 14 days.

I have contacted:

• regular customer support,
• live chat support,
• and multiple VIP managers.

The responses were mostly generic and no concrete payout timeframe has been provided.

At one point, my emails were no longer answered at all. Only after following up again a I receive another reply stating that the withdrawals are currently under review by the finance team, but still without any estimated processing date.

Additionally, my VIP Level 3 account is limited to:

a maximum withdrawal request of €800 per day

and a maximum of 3 pending withdrawals at the same time.

Because all three withdrawals remain under review, I am currently unable to withdraw any further funds from my account balance.

I also still have a significant remaining balance on the casino account, which increases my concern regarding the ongoing delays and lack of transparency.

At this point, I am requesting:

• processing of my pending withdrawals,
• a clear explanation for the delay,
• and transparent communication regarding the expected payout timeframe.

Thank you very much for your assistance.

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Dear FortunePlayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support regarding the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas