Dudespin Casino - Player’s withdrawals are delayed.

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Dear Abzappzelap,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
• Have you received any communication from the casino regarding the status of your withdrawal requests after the date you mentioned in your complaint?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Also in the summary Its not only the 1000€ From the two withdrawals I also have 5000€ Balance on that Account Thats a total of 6000€ withheld. Just to summarize it.

Thank you very much for your reply, Abzappzelap. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hey Kristina as you asked me I sent you the correspondence via email. I tried linking the Screenshots here but its way to many so I will sent you another email with the Chats from Live Chat

ty very much for your Assistance

I have good News ! They forewarded the First withdrawal with the amount of 500€. I would like to keep the Complaint Open until the Whole issue is resolved.

Hey, the First 1000€ 2 withdrawals à 500 has been made by the Casino but the Rest ist still missing and im waiting again. The withdrawals have been made 17.02 18.02 and 19.02.26. I cant rely see or Check for any Progress.

I am happy to hear that at least some payments have been processed. Do you currently have any pending withdrawals? Could you please post a screenshot of your withdrawal history here in this thread?

Hey Kristina as you wished I Provide you with the Screenshots. Ty for your time.

Dear Abzappzelap,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hey Kristina they forwarded another 1500€ so its 3500€ left until my case will be fully resolved.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Dudespin Casino representative to join this conversation.

Dear Dudespin Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process?

Thank you in advance.