The player from Italy requests a withdrawal of €140 from her DudeSpin account, which has been pending for over 10 days despite her account being fully verified. She has contacted support multiple times but has not received any updates on the status of her withdrawal, which exceeds the stated processing time.
Dudespin Casino - Player's withdrawal request is delayed.
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Dudespin Casino
Safety Index 6.7 Above averageCase summary
Discussion
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Public
2 hours ago
Translation
€140 withdrawal from ISY Bank blocked for 10 days
Good morning Casino Guru team,
On 20/08/2025 I requested a withdrawal of €140.00 from my DudeSpin account to IBAN Isybank Intesa.
My account is fully verified (KYC approved). DudeSpin support has been telling me for days via chat that "everything is fine, no problem, just wait," but my withdrawal has been in "pending/processing" status for over 10 days.
The casino states in its Terms and Conditions that payouts take 1-3 business days. It's been more than 10 business days.
I have no active bonuses, I have not violated the terms. I withdrew before with the same IBAN.
I'm requesting Casino Guru's intervention to immediately release the €140 payment.
DudeSpin Username: catanisa
Method: Bank Transfer to Isybank
Amount: €140
Requested date: 20/08/2025
Automatic translation:
Public
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50 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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50 minutes ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
