Dudespin Casino - Player's withdrawal is delayed and unpaid.

I requested a withdrawal of $400 on 16 June. According to DudeSpin's own policy, withdrawals are processed within 3 business days, but my withdrawal is still unpaid.

Since requesting the withdrawal, I have contacted customer support several times. Each time I have been given general explanations about "processing delays," but no one has provided a genuine reason for the delay or a date when I will receive my money.

My account is fully verified. The KYC section shows that no verification is required, and customer support has confirmed that my account is in good standing and that there are no verification issues preventing payment.

I have been patient and have given the casino ample time to resolve this, but after weeks of delays and repeated excuses, I no longer believe they are handling my withdrawal fairly.

I am asking for Casino Guru's assistance in helping me obtain payment of my $400 withdrawal and to encourage the casino to honour its stated withdrawal policy.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawal?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Miyahh777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila