Dudespin Casino - Player's withdrawal is delayed and funds returned.

Good morning, on June 23rd I submitted a request to withdraw PLN 2,000, the request was visible until July 2nd, under verification, on July 3rd my money was withdrawn to my deposit without explanation, on July 3rd I made another request to withdraw PLN 1,000, PLN 500, PLN 500, I cannot communicate with the chat, what should I do?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the KYC process?
• Have you received any explanation from the casino as to why your withdrawal request was cancelled? Which payment method did you select for your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika