Dudespin Casino - Player's withdrawal is delayed and under verification.

I am submitting a formal complaint regarding a delayed withdrawal from DudeSpin Casino.

I requested a withdrawal of 12,000 PLN more than 7 days ago. Since then, the withdrawal has remained in "verification" status without any progress.

I have contacted customer support multiple times and received only generic responses stating that the withdrawal is "in process" or "under verification". I have not been provided with any specific information about the actual status or a clear timeframe for completion.

Before requesting the withdrawal, I was explicitly informed that no additional verification documents would be required. However, my withdrawal is still stuck in an ongoing verification process, which contradicts the information I received earlier.

Despite multiple follow-ups, the casino has failed to provide transparency or a valid explanation for the delay. This situation is very concerning and unprofessional.

At this point, I am simply requesting that my withdrawal be processed without further unnecessary delays.

I am ready to provide any additional information or evidence if required.

Thank you for your assistance.

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Dear Radosz,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay you are experiencing with your withdrawal.

To better understand your situation and assess how we can assist you, could you please clarify the following:

• Was your balance accumulated with or without a bonus? If a bonus was used, could you share the terms?
• Have you made any successful withdrawals from this casino in the past? If yes, please specify the amounts and dates.
• Have you completed account verification (KYC) previously, and if so, which documents were approved?
• Has the casino requested any additional documents after your withdrawal request, despite earlier stating that no further verification would be needed?

If you have any relevant emails, chat transcripts, or screenshots, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela