The player from Germany had been waiting for a €500 withdrawal from Dudespin Casino since April 8th, 2026, and had not received any payouts after 19 days of waiting. Despite multiple inquiries to customer support, he was informed that the withdrawal was still in processing, which led to concerns about the lengthy delay. The issue was marked as resolved after the player confirmed satisfaction with the outcome. It was indicated that the complaint had been closed by the Complaints Team following the player's confirmation. The player was encouraged to reach out again if future issues arose.
Dudespin Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Dudespin Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 week ago
Translation
Ladies and Gentlemen
I've been waiting for my payout of €500 (3 x €500) from Dudespin Casino since April 8th, 2026. I've contacted customer support several times, and they've told me each time that it's in the final stages of processing, but I haven't received any payouts. Today is April 27th, and I've been waiting for 19 days. I also have a large balance in my account, so with this slow process, it will take several months, if not years, to withdraw the money. I urgently need help.
Automatic translation:
Public
Public
6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
6 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification or at least submitted any identity documents to this casino for verification?
- What types of games did you play to accumulate your winnings?
- Did you accumulate these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
6 days ago
TranslationHello,
I'm already verified and I've still been waiting for my payouts for 20 days. I've already made a withdrawal before.
Automatic translation:
Public
Public
3 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Mvice97,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
