The player from Germany is facing difficulties withdrawing money, having requested a withdrawal two weeks ago. Despite contacting customer support multiple times and having completed KYC, he continues to receive the same responses, with no resolution on the pending payment.
Dudespin Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 23h 22m 35s
Dudespin Casino
Safety Index 6.6 Above averageCase summary
Discussion
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yesterday
Translation
I contacted customer support several times and explained my problem with the missing payment.
I keep getting the same answers and nobody can help. All they ever say is that the finance department is working on it as a priority. My KYC was completed a long time ago, and withdrawals were made before that.
I've been waiting for 15 days and they say a payout in 3 days... there's nothing to say to that.
Please help!
Automatic translation:
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36 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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36 minutes ago
Dear Dannnn95,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
