Dudespin Casino - Player’s withdrawal is delayed.

My problem is that I requested a withdrawal on August 28, 2026. After depositing 100 PLN, I received an additional 100 PLN bonus, which I had to wager 40 times—and I did so. That left me with 700 PLN available for withdrawal. I placed the withdrawal request on August 28, 2026, but I am still waiting for the verification to be completed. I keep contacting the casino, but I always get the same response: "Your money is safe; we apologize for the delay and ask for your patience."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When did the casino request verification documents, which documents did it request, and when did you submit them? Has the casino informed you that any documents are missing, rejected, or need to be submitted again?
• Could you please forward the complete communication between you and the casino regarding the verification and delayed withdrawal to me at veronika.f@casino.guru? Please include the casino’s responses and, if possible, forward emails in their original .eml or .msg format.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika