Dudespin Casino - Player’s withdrawal is delayed.

My problem is that I requested a withdrawal on August 28, 2026. After depositing 100 PLN, I received an additional 100 PLN bonus, which I had to wager 40 times—and I did so. That left me with 700 PLN available for withdrawal. I placed the withdrawal request on August 28, 2026, but I am still waiting for the verification to be completed. I keep contacting the casino, but I always get the same response: "Your money is safe; we apologize for the delay and ask for your patience."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When did the casino request verification documents, which documents did it request, and when did you submit them? Has the casino informed you that any documents are missing, rejected, or need to be submitted again?
• Could you please forward the complete communication between you and the casino regarding the verification and delayed withdrawal to me at veronika.f@casino.guru? Please include the casino’s responses and, if possible, forward emails in their original .eml or .msg format.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning.

1. I haven't received a payout via this service yet; this is my first time.

2. The casino hasn't asked for my documents at any point over the last few weeks; they keep telling me that my withdrawal is being processed and is secure, and that I should just wait.

3. I sent you an email with the correspondence.

Thank you for your email.

• Before we proceed with the investigation, could you please send me a link to the promotional offer you activated and played with, or a screenshot showing the details of this bonus?
• Also, please specify which games you played while the bonus was active.

Thank you for your cooperation.

1.The promotion used is called the "Welcome Package." It is a sign-up offer available on the site upon registration. It doubles your first deposit, and you must wager the amount a certain number of times to unlock the funds.

2.The game I had been playing from the start was called 40 Mega Hotfire.

A quick update: the status of my withdrawal has just changed to "accepted and processing." So, it’s very likely I’ll receive the payment within the next two days. Tomorrow marks a month since I made the request, so hopefully, it will finally go through.

I received my pay after exactly 30 days.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Danielo11,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika