The player from Serbia withdrew funds on August 9, which the casino indicated had completed, but the money had not arrived in their bank account after a month. Customer service claimed the funds had been sent, leading the player to believe the site was a scam. We asked for withdrawal proof, bank statements, and related communication to verify the missing winnings, and the player later marked the complaint as resolved. The case was therefore closed as resolved based on the player’s confirmation.
Dudespin Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 500 din
Dudespin Casino
Safety Index 6.6 Above averageCase summary
Discussion
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1 month ago
I withdrawed money on 09.08 and it says on the site that it has completed. But my money its still not on my bank account and it has past a month already. When I complaited ti the customer service thay tell me that money has been sent. Tjis site is a scam.
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Could you please send me a screenshot from your casino account showing the withdrawal request for which you have not yet received the funds?
- Also, could you kindly forward me your bank statement in PDF format, covering the period from the date you submitted the withdrawal request up to today? My email address is veronika.f@casino.guru. Kindly include any communication between you and the casino's customer support regarding the missing withdrawal as well.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
I never have withdrawed before on this casino.I send you private mail with screenshots that you asked me.
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear M1202,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
