Dudespin Casino - Player's withdrawal is delayed.

Hi Casino Guru team,

I’m hoping you might be able to help me with an ongoing withdrawal issue I’m having with DudeSpin.

I deposited $300 NZD and subsequently won enough to request a withdrawal of $1400 NZD. The withdrawal has been repeatedly delayed, with DudeSpin support giving me generic responses about the finance department, manual review and waiting for approval.

I have contacted them numerous times and have been told on multiple occasions that the withdrawal is being processed, but I still have not received my money. I have also since attempted another withdrawal, and I’m continuing to have issues getting my funds paid.

Could you please let me know if Casino Guru can assist with escalating this complaint or contacting DudeSpin on my behalf?

I can provide screenshots of the full support conversation, withdrawal history, and relevant account information if that would help.

I’d really appreciate any assistance you can provide, as I’m struggling to get a clear answer from DudeSpin beyond repeated requests to wait.

Thanks,

Callum

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your transaction history showing your withdrawal requests?
• Have you made any successful withdrawals from this casino before?
• Which payment methods have you tried so far to withdraw your winnings?
• Have you submitted a new withdrawal request using a different payment method, as suggested by customer support? If so, what is the current status of this withdrawal request?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika