Dudespin Casino - Player’s withdrawal has been delayed.

Deposited money and won net the wagering requirements and it let me withdraw took over a week and it got put back into my casino account and now I can't withdraw

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Dear Bigchichoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked Terms and Conditions and found this:

7.6 All our bonuses have a wagering requirement, meaning you must bet a certain amount before you can withdraw your winnings. This requirement is expressed as a multiplier applicable to the bonus amount, the bonus amount and the associated deposit amount, or the amount of winnings derived from such promotion (depending on the terms of the promotion in question). By way of example, a wagering requirement of x5 (five) means that you must bet the equivalent of five times the respective amount. Wagering requirements applicable to each promotion are listed it the relevant sections of the Website dedicated to such promotion, and in the Terms.

Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that you have met the wagering requirements for the specific Bonus given?
• Could you share a link or a screenshot of the Bonus granted?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra