The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We initially explained that withdrawals could take several days and might be delayed by KYC checks or processing volume, and asked them to wait up to 14 days. After the waiting period, the player confirmed the issue was resolved, so we marked the complaint as resolved.
Dudespin Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: 1,755 zł
Dudespin Casino
Safety Index 6.6 Above averageCase summary
Discussion
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3 weeks ago
Translation
Good morning. I would like to file an official complaint against Dudespin Casino regarding the unjustified delay of three withdrawals totaling PLN 1,755.
Transaction details:
Amount: PLN 855 | Order date: August 21, 2026 | Transaction ID: b951fffa-eb08-4ba4-aecf-b9b67d04bdbd
Amount: PLN 270 | Order date: August 24, 2026
Amount: PLN 630 | Order date: August 25, 2026
My account status in my player profile is "Fully Verified." Furthermore, the casino has previously paid me two other amounts (PLN 800 and PLN 500), confirming that my account and payment method are valid.
It's been seven days since the first withdrawal was requested, which significantly exceeds the casino's statutory 72-hour processing time. Live chat and email support replies are vague, asking for patience and claiming it's a "system delay," yet the transaction status remains unchanged.
I suspect the casino is deliberately stalling, hoping I'll cancel my withdrawals. I'm asking for your help in recovering my funds.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Kacper123123,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
Dear Kacper123123,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Kacper123123,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
