The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported multiple canceled withdrawals and delays caused by the casino, with a daily withdrawal limit prolonging the process. We advised patience during the verification and processing period and requested further information to assist with the case. The complaint was then marked as resolved after the player confirmed the issue had been addressed.
Dudespin Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €750
Dudespin Casino
Safety Index 6.7 Above averageCase summary
Discussion
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1 month ago
Translation
Dear Casino Guru Team,
I would like to update my complaint regarding DudeSpin Casino.
Unfortunately, the casino is currently not processing three of my withdrawals without giving me a plausible reason.
Payout 1
Amount: €500.00
Payment method: Bank transfer
Open since: June 20, 2026
Payout 2
Amount: €50.00
Payment method: Bank transfer
Open since: June 21, 2026
Payout 3
Amount: €200.00
Payment method: Bank transfer
Open since: June 25, 2026
What I find particularly problematic is not only the delay in payouts, but above all the lack of transparency on the part of the casino.
I have contacted customer service several times. Unfortunately, they were unable to tell me why my withdrawals are being delayed or when I can expect to receive them. Instead of specific information, I keep getting the same generic answers, such as the fact that the responsible team is working on it or that a security check is underway. My specific questions, however, remain unanswered.
Account verification has not been requested so far. From my perspective, there is therefore currently no apparent reason why my withdrawals remain unprocessed.
I therefore ask the Casino Guru team to contact the casino again and request a concrete statement as to why my withdrawals are still pending and when they will finally be processed.
Thank you for your support.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear plxJoel,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
TranslationLadies and Gentlemen
I would like to inform you that no payment has been processed to date. The payment of €50.00 was cancelled by me today, and a new payment of €390.00 has been requested.
The following payments are still outstanding:
- €500.00 outstanding since June 20, 2026
- €200.00 outstanding since June 25, 2026
- €390.00 outstanding since June 29, 2026
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1 month ago
TranslationLadies and Gentlemen
I would like to inform you that the casino has still not processed and sent a single payout.
I believe this approach is fraudulent.
Please contact the casino!
Best regards
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1 month ago
Dear plxJoel,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
TranslationHello,
No payouts have been processed yet.
Best regards
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1 month ago
TranslationHello,
The casino has cancelled all my withdrawals. So it will now take another 3 days before I can request all withdrawals again, because I can only request €500 per day.
I've been waiting almost a month for my withdrawals to be processed. Instead, they've all been canceled... supposedly by my bank... that's complete nonsense! My bank did not cancel this payment!!!!
Customer service says I should request the payout again…!!!!
Just to be able to reapply for all the payouts takes 3 days... and if it takes as long as last time, then I'll be waiting another 25 days!
Can you please help me now!!!?!!! I'm slowly losing my patience!!!!!'
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1 month ago
Dear plxJoel, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Did you play casino games or bet on sports?
- Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear plxJoel,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
