Dudespin Casino - Player's transactions remain unresolved.

I experienced multiple transaction errors while playing Blackjack Royale on May 23, 2026, May 25, 2026, and June 1, 2026.

In each instance, the game displayed the message:

"Error On Transaction – The Game Has A Pending Transaction. Please Contact Support To Fix This."

The May 23 and May 25 incidents resulted in wagers failing to settle correctly. Following the error, the game refreshed, but the affected rounds did not visibly complete and the corresponding funds were not returned. The unresolved amount from these incidents is CAD $2,640.

On June 1, 2026, I experienced a further pending transaction involving approximately CAD $120. Unlike the previous incidents, the game remains frozen and the transaction continues to appear unresolved even after restarting.

No bet IDs or game IDs were provided for the affected transactions. Screenshots of the error messages were provided to the operator.

I am not in a position to determine whether the issue originates with the game provider, transaction processing system, or casino platform. However, the repeated appearance of the same pending transaction error, combined with wagers failing to settle correctly, suggests a recurring settlement issue that requires review of the operator’s game logs and transaction records.

I am requesting that the affected transactions be investigated and any unresolved funds totalling $2640 cad be returned.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino for the detailed game records of your gameplay from the last several days?
• Could you please explain what the disputed amount of C$2640 represents in your situation?
• Do I understand correctly that after you played and experienced the error, the error cleared, and you continued to play the same game?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas