Dudespin Casino - Player's transactions remain unresolved.

I experienced multiple transaction errors while playing Blackjack Royale on May 23, 2026, May 25, 2026, and June 1, 2026.

In each instance, the game displayed the message:

"Error On Transaction – The Game Has A Pending Transaction. Please Contact Support To Fix This."

The May 23 and May 25 incidents resulted in wagers failing to settle correctly. Following the error, the game refreshed, but the affected rounds did not visibly complete and the corresponding funds were not returned. The unresolved amount from these incidents is CAD $2,640.

On June 1, 2026, I experienced a further pending transaction involving approximately CAD $120. Unlike the previous incidents, the game remains frozen and the transaction continues to appear unresolved even after restarting.

No bet IDs or game IDs were provided for the affected transactions. Screenshots of the error messages were provided to the operator.

I am not in a position to determine whether the issue originates with the game provider, transaction processing system, or casino platform. However, the repeated appearance of the same pending transaction error, combined with wagers failing to settle correctly, suggests a recurring settlement issue that requires review of the operator’s game logs and transaction records.

I am requesting that the affected transactions be investigated and any unresolved funds totalling $2640 cad be returned.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino for the detailed game records of your gameplay from the last several days?
• Could you please explain what the disputed amount of C$2640 represents in your situation?
• Do I understand correctly that after you played and experienced the error, the error cleared, and you continued to play the same game?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

To answer your questions:

Detailed Game Records

Yes, I requested assistance from the casino. The casino advised me to provide a Game ID, however no Game ID or Bet ID was provided for the affected transactions. I was also advised that I would receive a response by email, but that response has not yet been received.

Disputed Amount (C$2,640)

The disputed amount represents blackjack wagers that failed to settle correctly following transaction errors.

On May 23, 2026, I experienced a transaction error involving approximately C$120 in blackjack wagers. The game displayed an error message indicating a pending transaction and the wager did not settle correctly.

On May 25, 2026, I experienced three additional transaction errors while playing Blackjack Royale. These incidents occurred during hands involving split and/or double actions. The affected wagers were approximately C$800 each, for a total of approximately C$2,400.

In each case, the game reported a pending transaction error, the round did not settle properly, and the corresponding funds were not returned.

Additionally, on June 1, 2026, a further transaction involving approximately C$120 became frozen and remains frozen when I access Blackjack Royale. Unlike the previous incidents, the game did not refresh after the error occurred. The affected wager remains unresolved and frozen, and the funds have not been returned.

As a result, the total disputed amount is approximately C$2,640.

Continued Gameplay

I did continue playing after some of the earlier incidents because the game refreshed after the error occurred. However, the underlying issue was never resolved. I contacted support each time the errors occurred and reported the incidents immediately.

I will also forward copies of my communications with the casino for reference.

Thank you for your assistance.

Kind regards,

I would also like to provide an update regarding the June 1, 2026 transaction error.

As of June 3, 2026, the Blackjack Royale game is no longer frozen and has returned to the normal betting screen. However, the funds associated with the unresolved transaction have not been returned to my account.

The issue is therefore no longer that the game remains frozen. The issue is that the affected wager disappeared without being properly settled and without the corresponding funds being credited back.

This is consistent with the previous transaction errors I reported on May 23 and May 25, where the game either froze or reset, but the affected wagers did not settle correctly and the funds were not returned.

I have attached screenshots showing the original frozen state and the subsequent reset of the game.

Hello,

I would like to provide an update regarding my complaint.

Early on June 4, 2026, I experienced another transaction error while playing Blackjack Royale. During a hand involving a split, the game displayed the same error message that has been reported previously:

"Error On Transaction – The Game Has A Pending Transaction. Please Contact Support To Fix This."

The total wager involved in this incident was approximately CAD $120, bringing the total amount of unresolved transactions to approximately CAD $2,760.

I recognize that previous incidents had already occurred. However, after the earlier errors, the game would typically reload and appear available for play again. As a result, I continued playing while reporting the issues to support and expecting that the unresolved transactions would be investigated and corrected.

Unfortunately, the same transaction error has continued to occur.

I genuinely enjoyed Blackjack Royale and I enjoyed playing at Dudespin prior to these issues. However, after experiencing repeated transaction errors and seeing the unresolved amount continue to increase, I am no longer comfortable continuing to play Blackjack Royale or at Dudespin until this matter has been fully resolved.

I respectfully request a review of the game and transaction logs for the affected sessions and the return of the wagers that failed to settle correctly.

Thank you for your time and assistance.

Thanks for your reply.

I recommend you stop playing any game where you keep experiencing similar issues, and request game history for the affected period from the casino support so that bets and balance fluctuations can be reviewed.

Please let me know whether the casino was able to provide you with the relevant records.

Looking forward to your reply.

Thanks for your response.

I am hoping Casino Guru is able to reach out to the casino directly regarding these issues, as I have been unable to resolve them through the casino’s support channels. Despite multiple reports, I have not been provided with the game history, settlement records, or balance transaction details necessary to resolve this fully.

I appreciate your assistance and look forward to any information the casino is able to provide.

Dear uncleben123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear uncleben123,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Dudespin Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Dudespin Casino representative to join this conversation and participate in resolving this complaint.

Dear Dudespin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear uncleben123,

I have repeatedly tried to contact Dudespin Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Best Regards,

Igor