Dudespin Casino - Player’s account closure request is delayed.

I requested an immediate account closure on the 1st of may due to gambling harm.

My account still wasnt closed on the 7th of may and this allowed me to further gamble do 10 transactions losing every penny I owned leaving my children without food.

My emails have been ignored ive been cut ofd twice from live support.

My account is still open and im looking for a refund of all transactions on the 7th of may.

Dudespincasino are also masking as Sligo to get through banking blocks.

My mental health is suffering over all this.

Kind regards

Paula ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you received any responses from the casino to your requests, either automatic or from live customer agents?
• When was the last time the casino allowed you to deposit?
• After you learned your requests haven't been acted upon, have you contacted live chat and asked for assistance? What responses have you received?

If your account is currently not blocked, as the next step, I recommend you send a new self-exclusion request via email at support@dudespin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas