Dudespin Casino - Player’s account closure request is delayed.

Sehr geehrte Damen und Herren,

ich versuche seit dem 14.04.2026 mein Konto bei Dudespin zu sperren, leider ohne Erfolg. Ich habe mehrere Emails geschrieben, dass das Konto aufgrund einer Spielsucht gesperrt werden soll. Leider habe ich immer wieder eingezahlt, insgesamt 899€. Das Casino reagiert weder auf meine Mails noch kann mir im Chat geholfen werden, dort werde ich darauf hingewiesen, dass ich mich per Email an den Support wenden soll. Ich habe bereits diverse Emails geschrieben, in der ich den Grund einer Spielsucht angegeben haben.

Freundliche Grüße.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you send a new self-exclusion request via email at support@dudespin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ich habe zur Zeit immernoch Zugriff auf mein Konto.

leider hat sich das Casino überhaupt nicht gemeldet, obwohl ich diverse Mails geschrieben habe. Ich habe leider gestern erneut eingezahlt.. meine Verluste belaufen sich inzwischen aif über 900 Euro.

Ich werde Ihnen alles rüberschicken.

Liebe Grüße

Leider ist mein Konto immernoch nicht gesperrt und meine Verluste sind gestiegen.

Ich habe leider immernoch keine Rückmeldung erhalten.

Ich habe seit der Forderung, dass das Casino mein Profil sperren soll bereits 1726€ verloren. Ich kann dies auch belegen.

Dear clemens1992,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Vielen Dank.

Dear clemens1992,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Dudespin Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Dudespin Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons why the player's account remains open despite multiple self-exclusion requests and explicit statements indicating a gambling problem?

Your detailed response is essential to ensure a fair, responsible, and transparent resolution of this matter.

Thank you in advance for your cooperation and timely reply.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.