Dudespin Casino - Player’s account closure request is delayed.

Sehr geehrte Damen und Herren,

ich versuche seit dem 14.04.2026 mein Konto bei Dudespin zu sperren, leider ohne Erfolg. Ich habe mehrere Emails geschrieben, dass das Konto aufgrund einer Spielsucht gesperrt werden soll. Leider habe ich immer wieder eingezahlt, insgesamt 899€. Das Casino reagiert weder auf meine Mails noch kann mir im Chat geholfen werden, dort werde ich darauf hingewiesen, dass ich mich per Email an den Support wenden soll. Ich habe bereits diverse Emails geschrieben, in der ich den Grund einer Spielsucht angegeben haben.

Freundliche Grüße.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you send a new self-exclusion request via email at support@dudespin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ich habe zur Zeit immernoch Zugriff auf mein Konto.

leider hat sich das Casino überhaupt nicht gemeldet, obwohl ich diverse Mails geschrieben habe. Ich habe leider gestern erneut eingezahlt.. meine Verluste belaufen sich inzwischen aif über 900 Euro.

Ich werde Ihnen alles rüberschicken.

Liebe Grüße

Leider ist mein Konto immernoch nicht gesperrt und meine Verluste sind gestiegen.

Ich habe leider immernoch keine Rückmeldung erhalten.

Ich habe seit der Forderung, dass das Casino mein Profil sperren soll bereits 1726€ verloren. Ich kann dies auch belegen.

Dear clemens1992,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Vielen Dank.

Dear clemens1992,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Dudespin Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Dudespin Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons why the player's account remains open despite multiple self-exclusion requests and explicit statements indicating a gambling problem?

Your detailed response is essential to ensure a fair, responsible, and transparent resolution of this matter.

Thank you in advance for your cooperation and timely reply.

Best regards,

Kubo

Hallo Kubo,

vielen Dank für die Bearbeitung meiner Schwierigkeiten mit dem Casino. Leider habe ich bis heute nichts gehört. Mein Konto ist weiterhin offen.

Liebe Grüße

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hallo, ich habe immernoch nichts gehört und es wäre schön, wenn sich das Casino mal melden könnte. Es wird auf keine Email reagiert..

Wie kann es sein, dass das Casino nicht auf eine E-Mail antwortet und sich hier auch nicht meldet??

Heute wurde mein Konto anscheinend gesperrt, ich kann mich auf jeden Fall nicht mehr einloggen.

Es wurde jedoch bisher auf keine E-Mail reagiert und auf die Forderung der Erstattung meiner Einzahlungsbeträge wurde nicht eingegangen. Können Sie mir bitte helfen?

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

Dudespin Team

Super, vielen Dank!

Ich wollte mal nachfragen, wie der Stand der Dinge jetzt aussieht?

Dear clemens1992,

We truly appreciate your patience.

We would like to inform that we have contacted you via email.

Please check it when possible.

Best regards,

Dudespin Team

Es wäre super, wenn sie sich nochmal melden würden. Danke.

Dear Dudespin Casino,

Could you please try resending the email in question to the player’s email address? It appears that the message was not received on the player’s end.

Thank you for your cooperation.

Ansonsten können Sie auch gerne hier mit mir den Kontakt suchen.

Ich bitte wirklich um zeitnahe Antwort beziehungsweise Kontaktaufnahme

Es kann ja nicht sein, dass ich jedes Mal eine Woche auf eine Antwort warten muss.

Hallo… ich habe noch immer keine Antwort von Ihnen erhalten. Ich habe mittlerweile erneut versucht Sie per Email zu kontaktieren ohne Erfolg. Ebenso erfolglos war die Kontaktaufnahme im Livechat, dort wurde mir versichert, dass es eine sehr zeitnahe Kontaktaufnahme geben wird. Was ebenfalls nicht stattfand. Ich bitte Sie auf meine Emails zu reagieren und endlich zu schreiben, wie der Stand der Dinge ist. @dudespincasino

Dear clemens1992,

Thank you for the patience.

We would like to inform you that we have answered on your email you sent us on 28.05.2026.

Please check when possible. If you did not receive any letter from our side, please let us know.

Best regards,

Dudespin Team

Ich habe leider nichts erhalten, was machen wir jetzt? Auch im Spamordner finde ich leider nichts. Freundliche Grüße

Bitte lassen Sie mir die Informationen hier zukommen, wie sie ja feststellen, kommen Ihre Emails bei mir nicht an.

Dear clemens1992,

Thank you for the patience.

Could you please contact us with your email address that was not used for the registration, so our relevant team will be able to add new email address to your casino account.

Please feel free to contact us via email support@Dudespin.com or via Live Chat.

Than we will be able to contact you.

Best regards,

Dudespin Team

Hello clemens1992,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ich habe leider immernoch keine Informationen erhalten. So langsam hab ich das warten wirklich satt. Warum kontaktieren Sie mich nicht einfach hier?

Hallo Kubo,

kannst du mal irgendwelche Informationen geben? Leider bekomme ich keine Emails vom dudecasino und ich warte jetzt schon über 6 Wochen, obwohl ich bereits mehrfach erwähnt habe, dass sie die Informationen hier bitte mitteilen sollen. Es nervt.

Dear clemens1992,

I apologize for the delayed response.

Could you please confirm whether you have already contacted the casino directly from your newly created email address?

Dear Dudespin Casino,

The player still appears not to be receiving your emails. As an alternative, I would like to suggest continuing the communication here in the complaint thread.

As the player pointed out, he has already been waiting for several weeks for an email that he never received. In the meantime, could you please at least briefly share the content of your email here, since we still do not know the current status of the player’s refund?

Could you also confirm whether you have received the message from the player’s new email address and check this on your side?

Thank you.

Ja habe ich, kann gerne einen Beweis per Mail schicken.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

??

Liebes dudespincasino Team, ich würde mich freuen, wenn sie sich nochmal melden würden.

Dear clemens1992,

I would like to inform you that I have repeatedly tried to contact Dudespin Casino and escalate the issue furthej, unfortunately without success. Although the casino previously joined this discussion, they have remained silent since then.

Without further cooperation from the casino, there is unfortunately very little more that can be done from our side. Additionally, as the casino operates without a valid license and does not refer players to any ADR service, there is no relevant gaming authority or alternative dispute resolution body to which we could escalate the matter.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo