The player from Germany reported that since making a €20 deposit, she could no longer access the casino site and was concerned about the status of the casino and her funds. We asked her to contact casino support and provide more details, but she did not respond to our messages or reminders. As a result, we were unable to investigate further, and the complaint was closed for now due to a lack of communication from her side.
Dudespin Casino - Player's access to casino is blocked.
Closed
Our verdict
Player stopped responding
Amount: €20
Dudespin Casino
Safety Index 6.7 Above averageCase summary
Discussion
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3 weeks ago
Translation
Good evening,
I've been a member of this casino for several months now. Aside from the fact that withdrawals can take up to a week (which is very annoying), I haven't had any other problems. However, since yesterday evening, after making another deposit of €20, the site is no longer accessible! See the attached photo. Now I don't know what's going on or if the company has closed down. If so, will I get my €20 back? Sincerely 
Automatic translation:
Public
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you were in contact with casino support?
- Have you reached out to support@dudespin.com and asked for assistance? Have you received any response?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Dear Katastrophe1970,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
