The player from Germany reports that since making a €20 deposit, she can no longer access the casino site and is concerned about the status of the casino and her funds.
Dudespin Casino - Player's access to casino is blocked.
Opened
Current status
Waiting for player to reply
6d 23h 12m 50s
Dudespin Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
15 hours ago
Translation
Good evening,
I've been a member of this casino for several months now. Aside from the fact that withdrawals can take up to a week (which is very annoying), I haven't had any other problems. However, since yesterday evening, after making another deposit of €20, the site is no longer accessible! See the attached photo. Now I don't know what's going on or if the company has closed down. If so, will I get my €20 back? Sincerely 
Automatic translation:
Public
Public
49 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
49 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you were in contact with casino support?
- Have you reached out to support@dudespin.com and asked for assistance? Have you received any response?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
