Dudespin Casino - Player claims that payment has been delayed.

Hello,

I won at 24/8 100.000nok (9.200€).I waited the standard 1-3 business day and after the 3 business day after I communicate with the support while I have 3 active withdrawal requests of 5.000nok each the told me I have to wait 3-5business days.And I accepted it and I waited.Today at 31 which was the 5th business day I communicate again with the chat and the told me sorry for the delay and have no worries that my money are safe.This doesn’t reassure me at all I need my funds. Please help!

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Dear Dimitris96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

However, I would like to clarify that Dudespin themselves informed me in writing that withdrawals are normally processed within 3–5 business days. My withdrawals are already approaching/exceeding that timeframe, and I have received several different explanations from their support team regarding the delay.

My account has not been identified to me as having any unresolved KYC or verification issue, and I have fully cooperated with the casino and provided everything requested from me.

I will therefore keep the complaint open and continue waiting. In the meantime, I would appreciate it if you could take note that the casino’s own stated 3–5 business day timeframe is not being met.

I will provide any additional screenshots or correspondence you require.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dimitris96,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean