The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The delay was explained as potentially due to ongoing KYC verification or a high volume of withdrawal requests, and the player was advised to wait at least 14 days before filing a complaint. After the advised period, the player confirmed receipt of the withdrawal, and the complaint was marked as resolved by the Complaints Team.
Dudespin Casino - Player believes that their withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €410
Dudespin Casino
Safety Index 8.0 HighCase summary
Discussion
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2 months ago
Translation
I requested a withdrawal from Dudespin on April 27, 2026. According to the website, the processing time is 1–3 days. This deadline has now passed.
To this day, I have neither received my payment nor a clear and comprehensible statement regarding the current status of my payment request.
I contacted customer support multiple times (live chat and email). However, the responses were exclusively general in nature, such as "being processed," "coming soon," or indications of possible delays, without any specific information regarding my individual case.
In particular, the following are missing:
The current status of my payout
Confirmation as to whether the payment has already been processed or released
A specific timeframe for the payout
The communication appears evasive and not solution-oriented, as no binding information is provided.
I therefore demand:
A clear clarification of the status of my payout
A binding timeframe for the payout
Prompt processing of my payment request
I remain interested in a quick and uncomplicated solution, but now I expect transparent and concrete communication.
Amount €410
Automatic translation:
Public
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Daniel0809,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
TranslationHello,
I would like to give an update regarding my complaint.
My €410 withdrawal has been stuck in "Pending" status for about two weeks. For days now, support has been sending me almost exclusively generic, standard replies such as "high volume of requests," "manual review," "final processing phase," or "please be patient."
I have received multiple confirmations:
that no verification is required,
that everything is okay with my account,
and that the payment is already in the final processing stage.
Nevertheless, the status has not changed to this day and I have received neither a payment nor a concrete timeframe.
I wanted to add an update here and still hope for a timely solution.
Thank you.
Automatic translation:
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1 month ago
TranslationHello,
More than 14 days have now passed since my withdrawal request and the withdrawal is still in "Pending" status.
I continue to receive mostly generic responses from the casino, such as "final processing phase," "high volume of requests," or "please be patient." I have been repeatedly assured that:
Everything is fine with my account,
no verification is required
and the payment was not refused.
Nevertheless, there is still no progress or concrete timeframe.
Since the 14-day deadline you mentioned has now passed, I wanted to update you on the current status and ask for further support.
Thank you.
Automatic translation:
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1 month ago
Dear Daniel0809,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
TranslationHello, I haven't received my withdrawal yet and nothing is happening with the withdrawal; it's been stuck on "under review" for two weeks now, nothing more, and customer support at the casino is no help at all.
Automatic translation:
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1 month ago
TranslationHello,
I would like to give another update regarding my complaint.
My USDC withdrawal is still in "Pending" status, even though significantly more than 14 days have passed.
The casino continues to regularly confirm to me:
that my money is safe,
that there are no problems with my account,
that no verification is required,
and that payment is not refused.
At the same time, however, for a long time I have been receiving almost exclusively general answers such as:
"high volume of inquiries"
"final processing phase"
"Please be patient a little longer."
or "the finance department is working on it"
There is still no concrete timeframe or indication of actual progress.
Additionally, I have noticed that many other players are reporting significantly faster USDC/e-wallet withdrawals, which makes the current duration seem particularly unusual to me.
I wanted to update the current status again and ask for your continued support.
Thank you.
Automatic translation:
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Daniel0809,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
