DSYWIN AU Casino - Player reports theft of funds at casino.

I am a vip gold member of them with losed over 300k filing a complaint against DSYWIN / DSYWIN88 for predatory behavior and direct theft of my account balance on two separate occasions.

First Incident: I previously won a jackpot on their platform. Immediately after winning, the money was completely lost and disappeared from my account balance. They then extended a goodwill of 188 incredits.

Second Incident: Today, 29 August 2026, at approximately 7:38 pM, I played and logged out with a balance of over $300. When I logged back in shortly after, the entire balance was missing from my account dashboard.

I contacted their customer support to resolve this issue, but DSYWIN88 completely refuses to cooperate, denies the missing funds, and offers no explanation for why my balance keeps vanishing upon logging out. I deposited via direct bank transfer. I want my missing balance restored or refunded.

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Dear Runemoney,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you have experienced with your account balance.

To better understand the situation, could you please clarify the following:

• Did you accumulate the missing funds with or without an active bonus?
• Do you have any screenshots or account/game history showing your balance before and after the funds disappeared?
• Has the casino provided you with any explanation regarding either of the two incidents?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Runemoney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru