DrPokies Casino - Player's withdrawal is delayed.

Lies about withdraw and banking issues, said many players with draw at once but untrue. Signed my friend up to see if they could with draw and within 10 minutes they received a small withdraw but I am still waiting 3 days later with no further action or support. The live chat are very condescending aswell and contradictory

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Behaveyourself,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

drpokies website has been completely banished. I haven’t had access since this review.

no withdraw was received.

Thank you for your reply, Behaveyourself. I’m truly sorry to hear about your experience and understand how upsetting this must feel, but I'm afraid that we are not able to assist you further here. We do not have this casino's contact in our database, and we cannot contact the support as the website isn't working.

Since we have no options to initiate communication with the casino and mediate the issue, I am forced to close this case as unresolved. In case you notice that the casino website is working again, please do not hesitate to send us a reopen request, and we will try to proceed with this complaint. Thank you for your understanding.