Drift Casino - Player’s account has been closed.

I deposited 3 times in that Casino, high amounts and simply that site started to crash and fall and said that it was not allowed in Portugal that the site was illegal and that my account was at risk, and after that I entered the bonus and won a prize that did not was paid, I recorded a video showing them photos and even then they don't pay

Dear Luiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions and I didn’t find the list of restricted countries, and Portugal was available in the registration form.

Could you please share with us some screenshots mentioning this message? Do I understand correctly that you tried to verify your account?

Also, please forward me any relevant communication between you and the casino to kristina.s@casino.guru

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello ... That was not the main problem, the reason you are here was the prize I won in the bonus and it did not enter my account.

I have video and photos here and you know it, so much so that in the email you sent me you assumed the error.

Luiz, do you have troubles sending me emails? I tested it and my email is working and I didn't experience any difficulties. Would you be so kind and try to send the evidence again? We have to gather as much information as possible to proceed with further investigation.

Problem solved guys, I will withdraw the complaint. Thank you Casino guru

Luiz, do I understand correctly, that you don't need our help anymore? Do I have your permission to close this complaint?

Yes, you can close

As the issue has been resolved, we will now close it as ‘resolved’ in our system. Thanks for getting in touch with us and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.