Dreamslatam.io Casino - Player's withdrawal is delayed.

I exchanged USD 1100 at this casino, but the money was not transferred to my account after 72 hours of the terms and conditions.

Hello andandjonnyx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dreamslatam.io Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What do you mean by exchange?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

The account has already been authenticated. The timeframe is unknown.

The casino allows you to exchange points for various prizes.

Here I used coins and exchanged $1100.

It states that the money will be transferred within 72 hours, but it hasn't been transferred for a long time.

Cannot communicate with casinos.

Hello andandjonnyx,

Is the redemption visible anywhere within your casino account as a proof that you did purchase cash with it?

Please upload the screenshots here or forward it to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Submit purchase history.

We also contacted the casino and were told that they are currently only able to redeem for Argentine and Chilean users.

They say they will work on making it possible for users in other countries to redeem in the future, but I don't know when that will be.

Please have a casino representative here to redeem in an alternate currency immediately.

Hello andandjonnyx,

Is there any log that you have exchanged the points for the $1100?

If yes, please forward a screenshot of it here or to [email protected].

Regards,

Nick

Previous image.

You can see that about 270000 coins and about 3000 coins have been spent.

Each is equivalent to $1000 and $100, respectively.

Hello andandjonnyx,

Before we would get in touch with the casino, please forward the communication between you and them related to this case to [email protected].

Awaiting your response.

Regards,

Nick

Hello andandjonnyx,

According to the casino, the points will be refunded to you - can you please advise if you did receive them since then?

Additionally, you have claimed in the e-mail that the terms states that if you do not have that specific currency, it will be converted to USDT - can you please advise where did you find this information?

Looking forward to hearing from you.

Regards,

Nick

The situation is the same as if the points were returned, but the withdrawal is denied because it is not redeemable for cash.

The product was originally described as being worth 1000 USDT, and there was no indication that only Argentine pesos were supported.

The casino replaced the item in a hurry after the exchange.

Hello andandjonnyx,

The casino has clearly mentioned that the points will be redeemable in the future and if the points were credited back to you, the casino did everything correctly.

Additionally, can you please advise again where did you get the information that it should be exchanged for USDT? (maybe it is on the screenshot you have attached in your last post but it is not visible so send it to [email protected] instead).

Regards,

Nick

However, the casino has not clarified its roadmap and there is no guarantee that you will be able to redeem your money before the casino closes.

The situation now is the same as if it had been over a month since the withdrawal was denied.

https://4tuns.com/en/shop/

See the giveaway at the bottom on this page.

You will see it is marked as $1000.

Originally the giveaway was for 1000$ and was assumed to be in USD.

Dear andandjonnyx,

Thank you for your message.

Please note that each purchasable window clearly states the currency used—ARS/CLP—and not USD. Unfortunately, not all bonuses are available to every player, and availability may vary based on region and currency settings.

You still have the option to exchange your points for other available bonuses. While we understand this may be disappointing, we cannot compel the casino to provide a bonus that does not exist in your account or region. You may choose to wait for new options to be added or make use of the ones currently available.

As the situation has been clearly explained by the casino, we will now proceed to close the complaint.

Best regards,

Nick