Dreams Casino - Player struggles with complex withdrawal process.

Well to start out they make you jump through 2 months of hoops, I contacted them daily just to be a pain in their ass. Their first issue was they decided they didn’t want to do a wire transfer to my bank, even though I checked with my bank who accepts all forms of wire transfers, then they decided that a check wouldn’t be adequate either, bitcoin well that one was pending for 8 days, and to watch my email..I get all these bs emails from them but magically I don’t get any emails that say sorry your crap is denied. The customer service people are a joke. So after over two months I get here is a free chip after it was already approved, and then they take it back and deny it because I mixed funds after it was approved!! I would run and never play here ever.

Dear monicaltorz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your winnings were voided after the casino rewarded you with a Free Chip?
• Was your account successfully verified, including your payment method?
• Was your withdrawal already approved and in pending status when you received the Free Chip?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear monicaltorz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.