Drakaris Casino - Player's withdrawal is delayed and canceled.

Hello, I'm contacting you because I have a problem with a withdrawal from this Drakaris casino. It's scandalous. I requested a withdrawal of €1,000 and it was canceled when in fact their terms and conditions state that the maximum withdrawal is €2,000!!! I received an email from them informing me that I can withdraw a maximum of €500 per day instead of €1,000!! I contacted them via chat and they responded incoherently and without logic!!! 🤬🤬🤬🤬 Attached are the screenshots.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi, yes, I have already made withdrawals and they were successful, but the withdrawals were less than €500. I confirm that my account has been successfully verified by KYC. Furthermore, my winnings are accumulated without an active bonus.

Good morning.. it happened again! 🤬🤬🤬 Last night I won a total of €1,600 and last night I requested a withdrawal of €1,600. This morning I received an email from them canceling the withdrawal and they told me that the maximum withdrawal amount per transaction is €750!!🤬🤬🤬 Zero consistency!! I'm sending you the screenshots attached

Of course they continue with their INCONSISTENCY by not respecting their terms and conditions regarding withdrawals 🤬🤬🤬

Thank you very much for your response. Could you please update us on the current status of your withdrawal request? Is it marked as pending or cancelled in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Additionally, could you please confirm the total amount you have already withdrawn and how much you still need to withdraw?

Thank you for your cooperation.

The €750 withdrawal has been collected.. but as I wrote to you in my previous communications, the remaining €750 that I had requested to withdraw were cancelled and consequently I gambled it away. 🤬🤬 🤬 A few days ago I requested self-exclusion for 3 months because I felt like I was being taken for a ride by this casino!!🤬🤬 Since they do not respect their terms and conditions regarding withdrawals!🤬🤬🤬

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok I'm waiting

Dear player, thank you for your reply.

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Could you please share your self-exclusion request? Has the casino proceeded with the closure of your account?

Thank you in advance for your reply.