The player from Italy faces issues with a €1,000 withdrawal request at Drakaris casino, which was canceled despite the terms allowing a maximum withdrawal of €2,000. He received unclear communication from customer support, stating a daily limit of €500 instead.
Drakaris Casino - Player's withdrawal is delayed and canceled.
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Current status
Waiting for Casino Guru to reply
4d 11h 52m 47s
Drakaris Casino
Safety Index 5.7 Below averageCase summary
Discussion
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Public
3 days ago
Translation
Hello, I'm contacting you because I have a problem with a withdrawal from this Drakaris casino. It's scandalous. I requested a withdrawal of €1,000 and it was canceled when in fact their terms and conditions state that the maximum withdrawal is €2,000!!! I received an email from them informing me that I can withdraw a maximum of €500 per day instead of €1,000!! I contacted them via chat and they responded incoherently and without logic!!! 🤬🤬🤬🤬 Attached are the screenshots.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
