Drakaris Casino - Player’s withdrawal is being restricted.

Abri conta no Drakaris e li os termos e condiçoes onde esclarecem que o limite de levantamento diário é de 2000 euros. Eis que quando tento fazer um levantamento o mesmo é cancelado e me informam que o limite é de 500 euros e por transaçao. Absolutamente inconcebivel.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many pending withdrawal requests are you allowed to have in your account at the same time?
• Have you tried submitting four separate withdrawal requests of €500 each to reach the daily withdrawal limit?
• Have you made any successful withdrawals from this casino before?
• Have you successfully completed the full KYC verification, or have you at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika