Dragonia Casino - Player’s withdrawal is delayed.

Refuse to payout even though i have provided them with additional and multiple verification documents.

They now say i need to provide additional verification but dont say what it is. And the page is blank.

They never answer questions that i ask but their response is always that they are looking into my issue and to give more time. But that's even if you say you have 6 toes on one foot.

They don't read anything you write.

They just lie.

Actually I'm sure they're just bots

I have the same issue with amunra, frumzi and one other casino.

They are so connected via the 247 group of crooks

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Dear Foolish,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help me better understand your case, could you please answer the following questions?

• Could you please confirm whether you have submitted all of the documents requested by the casino for the secondary KYC verification process?
• Has the casino informed you of any issues with the documents you submitted, or requested that you resubmit or correct any of them?
• Do you currently have any pending withdrawal requests?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.