The player from Greece has been waiting for withdrawal requests made on February 15, 16, and 17 for over three weeks, with the requests still under review. He has repeatedly reached out via email and live chat but only receives responses asking for patience.
Dragonia Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 21h 31m 27s
Dragonia Casino
Safety Index:HighCase summary
Discussion
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19 hours ago
Translation
Good evening...withdrawals from February 15/16/17 and the request is still under review.
Countless emails, countless live chats...answer? Patience and patience.
Automatic translation:
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Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 hours ago
Dear NoLoSe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
