The player from Italy won slots but experienced a blockage of his casino account a few days later, preventing him from accessing his winnings.
Dragonia Casino - Player’s account has been closed.
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Dragonia Casino
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yesterday
Translation
Hi, I won some slots and after a few days my casino account was blocked and I can no longer access it to withdraw my funds.
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12 hours ago
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12 hours ago
Dear Sasaplay97,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
