Dragonia Casino - Player reports delayed cashout and possible scam.

Hi,

this casino is delaying the cashout of 500euros. They cannot give an estimation on when the cash out will be completed, they hide relevant information on ownership, and with a bit of investigative help, ive found out that NovaForge LTD company was dissolved in march 2025 by the UK govt. Im worried im being scammed. i advise caution to other players playing at NovaForge Casinos.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

this would be my first cashout at this specific casino, but i have been cashing out succesfuly on other casinos owned by the same company (clones).

No active bonuses, and verification was done.

I have a feeling they are struggling financially, maybe due to a freakishly large win of one of its customers or something...but what makes me worried is that in 3 weeks, they could not give me even a rough estimate on when my withdrawal would be completed.

thank you for your help.

Thank you very much for your reply. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi,

the issue was solved. Casino paid out after 3 weeks of waiting. All good now, ty for your help.

Dear mobitelmarket,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru