The player from Germany requested a withdrawal of 500€ three weeks ago but has not received her payment yet. Although the casino states that no verification is required, she is still facing issues with the withdrawal.
Dragonia Casino - Player is facing delayed payment.
Opened
Current status
Waiting for player to reply
6d 11h 26m 28s
Dragonia Casino
Safety Index:HighCase summary
Discussion
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Public
2 days ago
Dear Guru,
This Casino do not pay anything. They tell me no verification required but still not pay. I win with Ethereum and withdraw my first 500€ on the 5th February.
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Public
12 hours ago
Important notice:
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12 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
