Dragonia Casino - Player claims that payment has been delayed.

Hello,

I’m experiencing an issue with my withdrawals from Dragonia. On October 15th, I won 4,000 PLN by wagering a 200% bonus (the promotion did not mention any maximum winning limit).

After winning, I requested my first withdrawal of 2,000 PLN, and then another 2,000 PLN withdrawal after midnight.

On October 20th (in the morning), the second withdrawal was unexpectedly approved, and the funds were successfully credited to my account. However, I still haven’t received the first withdrawal.

The live chat and email support keep telling me that there are "delays in the finance department" and that my withdrawal will be processed soon.

Today, October 25th, 2025, when I logged into my account, I noticed that the withdrawal tab now displays the message:

"Withdrawals blocked. Withdrawals are limited by the operator."

I’m very concerned that I may not receive my winnings. Interestingly, I had a similar issue at another casino that looks almost identical to Dragonia, called "Millioner2.com", which I suspect might be owned by the same operator.

On "Millioner" same thing is happening with my 700pln withdraw requested on 21.10.2025

Both of my withdrawals are still marked as "pending" and haven’t been canceled, but I have no idea what’s happening.

I didn't receive any email from these casinos with the reason

Both casinos did not ask me for verification and in the KYC tabs it says that verification is not required

sorry for any mistakes but I'm using a translator

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Dear przemek1337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear przemek1337,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Today, after 19 days, I received my money.

But I don't recommend casinos from this operator to anyone.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear przemek1337,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila