The player from Canada claimed that Dolly Casino accepted deposits quickly, but made withdrawing winnings difficult, based on his three negative experiences. He also criticized the customer support for not assisting with withdrawals. Subsequently, the player confirmed that his withdrawal issues had been resolved within four days. Consequently, we had marked the complaint as 'resolved'.
Dolly Casino - Player experiences withdrawal issues at Dolly Casino.
Resolved
Our verdict
Case closed
Amount: C$1,092
Dolly Casino
Safety Index:Above averageCase summary
Discussion
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2 years ago
dolly casino is very cheating casino when you deposit money its done in a minutes ,but when you won money never let you withdrawal ,i got 3 rd time bad experience, my opinion is not safe to play with dolly casino ,their customer support also not support to withdrawal ,
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2 years ago
Dear hiteshbhavsar91,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear hiteshbhavsar91,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Yes they solved my withdrawal process’s,with in a 4 days , thank you for understanding my complaint.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hiteshbhavsar91, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
