Dogsfortune Casino - Player reports multiple issues with the casino.

I would just like to inform you that I broke no rules and was fully verified and they just kept putting money in my bank over and over again telling me to wait, it's so your payment clears to one of their fake business accounts!! I had transactions from many fake businesses on my bank account.. so I thought this just a scam and I wasted money for months n kept playing funds off because they wouldn't let me withdraw anything! I ended up giving them my card number, driving licence, documents ect. International bank account number...they pay no winnings ever!! I disputed it to my bank and received my last deposits back and they were successful! So my conclusion is that it's a complete scam site. I also tried small amounts to withdraw as well. Impossible to withdraw...they stall till the Bank clears and they can remove all funds from the fake business accounts.. from UK, Nigeria ect I looked them up. They removed all my data from transaction history.. to try and stop me having any proof... Removed my remaining funds. So they know about the Bank dispute, I asked the repeatedly for months to close my account I even said I had a gambling problem and they would send large cashback amounts... This is because they know you will never be allowed to withdraw them. Disgusting scam casino... You should 0 star them, it's not a safe casino at all!!!

Dear Shellster23xx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dogsfortune Casino.

Please understand threatening chargebacks might be considered breaking of casino's rules. Requesting a chargeback might cause you issues in not just this but also other gambling establishments. If your chargeback was already processed there is little space for us to assist you regarding the payout of any of your remaining winnings.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you already informed the casino about your gambling problems?
• Could you please share with me your account closure request sent to the casino? My email is [email protected]
• Is your casino account still accessible to you? Have you unsubscribed from the casino's marketing communication?
• Could you please describe the timeline of key events regarding the issue?

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Shellster23xx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.