The player from Azerbaijan had been waiting over 5 months for his funds to be withdrawn, despite passing verification and making a deposit without a bonus. The casino had not provided any reasons for the delay. We asked him for more details and extended the timer, but he did not respond to our messages or reminders. As a result, the complaint was closed for now because we could not continue the investigation without his cooperation.
Dodobet Casino - Player’s withdrawal has been delayed for over 5 months.
Closed
Our verdict
Player stopped responding
Amount: 128 USD₮
Dodobet Casino
Safety Index 8.0 HighCase summary
Discussion
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4 weeks ago
Translation
They haven't withdrawn funds for more than 5 months, verification has been passed, the deposit was made without a bonus, they don't give any reasons, I DO NOT RECOMMEND ANYONE TO MAKE A DEPOSIT HERE, THIS IS A SCAM, GUYS!!!
Automatic translation:
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4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you tried reaching out to the customer support in relation to this issue? If so, with what result?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
Dear Emka2001z,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
