Dodobet Casino - Player's winnings are partially confiscated.

I made a deposit of 5,000 TRY on the Dodobet platform (dodobet331.com) and activated a 30% deposit bonus (1,500 TRY bonus amount). At the time I made the deposit and activated the bonus, I carefully read the bonus terms and conditions displayed on the promotion page. At that time, the ONLY maximum win limit stated was "Maximum win limit: 300,000 TL." There was no mention of any "66x bonus amount" limit anywhere in the terms at that time. I have dated screenshots proving this (attached).

I completed the wagering requirements according to the rules and generated a total winnings of 246,000 TRY, which was well within the 300,000 TL limit that was displayed to me when I accepted the bonus.

However, when I requested a withdrawal, the casino paid me only 99,000 TRY and refused to pay the remaining 147,000 TRY. Their justification was a "maximum cashout = 66x the bonus amount" rule (1,500 x 66 = 99,000 TRY) — a rule that was NOT present on the promotion page at the time I made my deposit and activated the bonus. This "66x" limit only appeared on the bonus terms page AFTER I contacted support about my withdrawal, replacing the previously stated 300,000 TL limit.

I have screenshots showing:

1. The bonus terms page BEFORE my withdrawal request, showing only "Maximum win limit: 300,000 TL" (no 66x rule).

2. The bonus terms page AFTER my withdrawal request, now showing a 66x cap and different figures.

I believe this is a clear case of the casino retroactively changing the bonus terms after a winning outcome occurred, to avoid paying out the full amount that was owed under the terms that were actually in effect when I accepted the bonus. Even if this was an internal error on their part (e.g., an outdated or mismanaged bonus description), the casino has never acknowledged this discrepancy. Every time I raised this issue with their support team, they simply repeated generic statements that "everything was done according to the terms," without addressing the fact that the terms were changed after my win, and without providing any evidence that the 66x rule was in effect at the time I activated the bonus.

I am requesting that Casino Guru help me obtain either:

1. Payment of the remaining 147,000 TRY that is owed to me based on the terms displayed at the time of my deposit, or

2. Documented, dated proof from the casino that the "66x bonus" rule was genuinely in effect on the date I activated the bonus — which I do not believe exists, since my own screenshots show otherwise.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link to the bonus you activated and played with?
• Can you provide specific timestamps for the screenshots that show the bonus terms before and after your withdrawal request?
• Have you reached out to the casino's customer support in relation to this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila