Doctor Spins Casino - Player’s withdrawal of €400 is delayed.

Formal Complaint Against Doctor Spins – Unpaid €400 Withdrawal Since August 12, 2026

I am filing this formal complaint against Doctor Spins Casino regarding an unpaid withdrawal of €400, requested on August 12, 2026, at 00:43 (Transaction ID: 697652).

I deposited my own money and played using a casino bonus. I successfully completed the required wagering conditions before requesting my withdrawal of €400.

I also went through the identity verification process through Sumsub.

Despite this, my withdrawal has remained unpaid for more than two months.

Initially, the casino informed me that my withdrawal was undergoing security checks and that processing could take between 7 and 21 business days. This period has long expired.

I have repeatedly contacted the casino requesting payment and a clear explanation. Unfortunately, I have not received any meaningful response or resolution.

What makes this situation particularly concerning is that Doctor Spins continues to send me promotional emails and bonus offers while ignoring my requests regarding the outstanding €400.

I can still access my casino account, but my money has not been paid.

I believe this prolonged delay, combined with the lack of transparency and communication, is unacceptable.

I respectfully request Casino Guru's assistance in investigating this case and contacting the casino to obtain payment of my €400 withdrawal.

If the casino claims that any bonus restriction or other contractual condition prevents payment, I request that it identify the exact applicable rule and provide supporting evidence.

I am prepared to provide screenshots of my withdrawal, transaction information, verification records and previous communications with the casino.

I hope Casino Guru can help me obtain a fair resolution.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be to wait for your money and not have any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina