The player from Bulgaria has been unable to withdraw 884 euros from Doctor Spins casino for over three months. After correcting a date of birth error, his latest withdrawal request on 03/23/2026 has not been processed, exceeding the stated processing time of 5 to 21 business days.
Doctor Spins Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 2h 37m 47s
Doctor Spins Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
