Doctor Spins Casino - Player's withdrawal has been delayed.

I placed a withdrawal from Doctor Spins on 30th of March 2025. I was emailed and told that this could take upto 7-21 business days. I messaged occasionally to see where my withdrawal was in the processing and was told it was being processed. I emailed asking where this withdrawal was and got no response. It has now been 21 business says and I am still being told its being processed. Still no response to the several emails I have sent. I have even asked on live chat, for their ADR. But was told to email and then the chat was closed. At this point, I'm more worried about the information I gave for the verification then I am the money. I don't know who to ask for help!

Dear CindaTaurine,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request as evidence to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thank you so much for the information. I have still not heard from Doctir Spins. And the money has still not been paid.

Thanks for your reply.

Could you please share a screenshot of your withdrawal request as evidence to my email tomas@casino.guru?

Dear CindaTaurine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru